Watercolour 2018 Support/FAQ

Please review the questions below to see if yours has already been answered.

For any other questions, please use the Contact form above and include a detailed description of your problem/question.

Support emails are addressed in local Sydney Australia time. You should receive a response in between 12-48 hours.

PDF guides

Gallery tips for posting and commenting

Forum tips for comment reply and creating topic

Getting Started


Posting your Homework

Getting Started

> How do I add a profile thumbnail?

Go to My Account – Profile – My Profile or use Gravatar


If you get an Error 404 when trying to access your profile:

If you have a symbol in your username (a .” or a “_” ) you might not be able to access your profile via the Account – My Profile menu. We are looking into this issue at the moment, but in the meantime here is a workaround.

  1. Please find anywhere that you have uploaded an image, or added a comment. If you haven’t done that yet, please introduce yourself in the Introduce Yourself thread in the forum.
  2. Once you have done that, click on your name under the icon as in the attached image. It should take you through to the My Profile page and then you can edit it from there.


> How do I change my password / email address / display name?

Go to the My Profile/Account Details page. Here you can change your password, your email address.

The name you enter into the About Me page will be the name that is displayed publicly. You are encouraged to use your real first name and surname.

Note: Your username cannot be changed however it is only used for login and if you change your name as above, no one will see it.

> Why can’t I play the videos?

SketchingNow videos are hosted through Vimeo. Check out their troubleshooting here if you are having issues with playback.


> How do I manage what comment email notifications I receive?

We are working on some improved notifications and will update you when completed.

Posting your homework

> How do I post into the image galleries?

Please refer to the PDF guide above.

> Is there a Facebook Group? Why not?

There is no Facebook Group associated with this course – sorry! It is very important that there is only one place that we share our work. Facebook favours the popular images and beginners sketches are easily completely missed – this is a HUGE issue for me as everyone’s homework should be treated equally, because every single upload IS as important as the next.

The focus of this group is to provide you with in-depth content and to urge you all to put the time in to working on your own drawing skills ie. time away from the computer!

A community will be created if everyone who posts just takes a little time to comment on other people’s work. It is easy when you are part of a very active online community (eg. on Facebook) to get so distracted with the chatter that you never do anything! Facebook is a time trap, so start sketching instead – ok?

We encourage people to share their homework publicly to Instagram or Facebook using the #sketchingnowwatercolour hashtag. Please include the details where you share your work into your Profile Page here.