Support FAQ

Please review the questions below to see if yours has already been answered.

For any other questions, please include a detailed description of your problem / question. Support contact form is here

I answer every support query personally, so please be aware that due to time differences (I am in Australia) it might take at least 12 hours before I can respond. In the meantime:
– You might like to ask your question in the Flickr discussion forum – there is a specific thread for Flickr questions.
– If it specific to Flickr you might try googling your error message. Mr Google is my best support person!


Getting Started



Getting Started

>How do I login?

Click Login on the top grey menu bar. If you have forgotten your password click on the Lost Password option and follow the prompts.


> How do I find the courses I have enrolled in?

After you have logged in, your will find My Courses visible on the top grey menu bar. Choose the course you want!


> I enrolled in the first run of Foundations in Nov 2014 – where do I find this?

Follow the link “If you enrolled in the Nov 2014 Foundations Course click here to access” in the My Courses page.


> How do I navigate the course?

All lessons and course content are accessible on the sidebar.


Clicking on the Lesson title will drop down all the sections to that lesson.  Lessons that you have completed will turn grey so that you can see at any time where you are up to. Your current lesson is labelled green. You will be able keep track of your progress if you click the “Complete Lesson” button at the end of each Lesson.


> How do I add a profile thumbnail?

Go to my profile page and scroll down to find Avatar.


Click to upload an image and then draw a square box around the area you want to select.  Use you mouse scroll wheel to adjust the extent if your image extends beyond the window.
Please be patient – it takes a little time to upload.


> How do I change my password / email address / display name?

Go to the My Profile page. Here you change change your password, your email address and your ‘nickname’. Your nickname is how you want your name to be seen by other on the site. After you have changed this adjust the setting for “Display name publicly as”.

Note: Your username cannot be changed however it is only used for login and if you change your nickname, no one will see it.


> Why can’t I play the videos?

SketchingNow videos are hosted through Vimeo. Check out their troubleshooting here if you are having issues with playback.


> The images are cut off when viewing the lessons on my ipad

Turn your ipad to vertical format and you should be able to view the full images.



> How do I manage what comment email notifications I receive?

If you want to get email notifications on replies to comments please follow these steps:


When you make a comment click the subscribe button – it will automatically be set to email you everytime someone replies to the page. This might fill up your inbox, especially for the “Introduce Yourself” page!


To adjust this (or any other comment subscription) once your comment is posted go to Manage Your Subscriptions. You can also access it here, or at anytime on Your Account page (from the top grey menu bar).


Once in “Manage Subscriptions” you can choose various options. If you only want notifications to replies to your comments select that.


> Can I use Flick on my ipad?

The best app to use is FlickrStackr – not the official FlickrApp as it has many more features including the discussion forum in the group.



> How can I join the Flickr group?

You need to have a Flickr account in order to Join the group.


Click on the Flickr Group button for your Course and Click the Join button on the title bar on the left.


Please include your name and email in the message requesting membership to the group.

NOTE: I always respond ASAP but please note that acceptance into the group could take up to 36 hours. I have to add everyone manually into the group so please allow for time differences (I am in Australia) and the fact that I do not use my computer on Sundays and/or may be travelling overseas with limited internet connection.



> Are there albums in the Flickr Group for each lessons assignment?

Flickr Groups do not allow for albums, however you can search for everyone’s work per lesson.

Lesson-tagUse the tag #lesson1 #lesson2 #lesson 3 etc in the title or the description of your sketch.


To find other homework for a specific lesson. Go to the group pool and use the search on the top right hand corner. Make sure you select “In this group” option.


You will then see all the images, click on the first one and then use the right arrow to scroll through them. Don’t forget to comment on other peoples work as well!


> I don’t want my SketchingNow homework to be publicly visible in my photostream?

No problems! If you upload any homework images as “private” and then add to the SketchningNow Flickr group they will be hidden from your photostream but still visible and commentable in the group pool.


> Is there a Facebook Group? Why not?

There is no Facebook Group associated with this course – sorry! It is very important that there is only one place that we share our work. Facebook favours the popular images and beginners sketches are easily completely missed – this is a HUGE issue for me as everyone’s homework should be treated equally, because every single upload IS as important as the next.

Every different platform takes a while to get used to and they all have their pros and cons. I still believe that Flickr (despite numerous changes in the past year or so) is the best platform for sharing your sketches and being able to follow the work of others. Building your own portfolio of work so you can see your own progress is extremely helpful for the development of your sketching skills.

The focus of this group is to provide you with in-depth content and to urge you all to put the time in to working on your own drawing skills ie. time away from the computer!

A community will be created if everyone who posts just takes a little time to comment on other peoples work. It is easy when you are part of a very active online community (eg. on Facebook) to get so distracted with the chatter that you never do anything! Facebook is a time trap, so start sketching instead – ok?